University password
If you suspect that someone else knows your university password, you must take the following actions:
- Change your university password immediately (Password Reset Service).
- Contact the IT Service Desk.
- Check your email Sent Items (for emails you didn't send).
- Check your library account in OneSearch (to make sure no-one has checked out items in your name).
Students: Additional checks you can do are things like ICON (make sure your personal details haven't been altered), print credit (to see if anyone has been printing your documents or personal information) and Blackboard (for any unusual activity).
Staff: Check all university systems (staff login required) for any unusual activity.
Personal passwords
If you suspect that someone knows one or more of your personal passwords, you should take the following actions:
- Change the password for all affected services.
- Contact the service provider.
- Check that service for any unusual activity (check for social media posts, sent emails, financial transactions, etc.).
- If you have use the same password for multiple services, then you will need to change the password for all those services.
- If you have used the same password for university systems - see the advice above.
Password Security
See the Password Security section, of this site, for password best practice and to help you create secure new passwords.